Hp printer Hardware troubleshooting :

It is feasible that something is incorrect with your scanner and you can then operate a troubleshooter on your desktop to fix it.

  1.     Open Control Panel and view tiny icons or big icons on your desktop.
  2.     Click Trouble Fixing.
  3.     Click Sound and Hardware.
  4.     Click Hardware and devices.
  5.     Then follow the on-screen directions to solve the problem and resolve the identified problem.

Try your scanner again after that and see whether it works correctly or contact hpscans

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